Cloud Based Customer Satisfaction Survey Application

Cloud Based Customer Satisfaction Survey Application

Cloud Based Customer Satisfaction Survey Application

INTRODUCTION

As cited in the website of (www.umsl.edu), for the past three decades Decision Support System (DSS) have evolved from simple model-oriented systems to advanced multi-function entities. During the 1960’s, most Decision Support Systems were fairly based on powerful (and expensive) mainframe computers which provided managers with structured and periodic reports.  Decision Support Systems welcomes contributions on the concepts and operational basis for DSSs, techniques for implementing and evaluating DSSs, DSS experiences, and related studies.

The company value the quality of processing transactions. Research should have a platform using web, an intranet in order to have communication and to enhance procedural filing of data needed.

We had been noticed currently using the manual process of customer satisfaction survey and it causes to the Research and Development Office and Human Resource Department of doing heavy task of manipulating the files.  The number of population of the students has been increased as of the registrar’s office therefore; there would be also an increase or a lot of works to do of the Research and Development office.  The manual customer satisfaction survey slows down the processing and delaying the submission of survey as well as the security of data of the students has not been defined in manual system.  Forms are being stored on cabinets. Stack of reports sometimes maybe lost due to some other files.  It takes time of records to be sorted.

With the concerns of staffs, the company is about to embrace computerization to solve their problems on task speedy accomplishment without comprising accuracy results.  So, we proposed the Electronic Customer Satisfaction Survey.  It is web-based tools that will be designed according to the specifications of the school.  The propose system will have the following features such as: User friendly, User interface on tablet/Android phones, Real time processing, and can generate survey results with emoticon.

Cloud Based Customer Satisfaction Survey Application

Cloud Based Customer Satisfaction Survey Application

The purpose of the study is to improve, develop, and implement the proposed system that will help the organization in developing the Cloud Based Customer Satisfaction Survey. It presents a new aspect of developing the study including on the different services.  Through using Tablets to survey, it can make the school effective and efficient in terms of technology.

Significance of the Study

The researcher intended to enrich and upgrade system by developing a good system based for use as gathering information for customer service also for the researchers to develop their communication skills.

Students.  The system will aid the students for easy access to evaluate and take survey services being rendered by the school.

Faculty and Staff.  In order to help them take easy survey, evaluate the services of the school appropriately.

Research and Development Office and Human Resource Department.  The proposed study will help support the Research to determine whether where part of the services still need to be enhance.

Technical Background

Cloud Based Customer Satisfaction Survey is developed using the rapid application development model.  It is one of the process models in System Development Life Cycle (SDLC) that has a series of steps which involves the number of phases or procedures that gave the complete software. All possible requirements were gathered and defined in a manner that is understandable by both user and developer. This study is in a form of research in which you ask the students, faculty and staff for their views on issues that indicate how well or how badly the services is performing with the system.

The proponents will install the XAMMP Server 1.7.3 an Apache distribution containing MySQL, PHP and Perl in which will provide a support for creating and manipulating the Database.  The relevant to the demand of the system is to have a software program which is important, the Hypertext Mark-up Language (HTML) that will be used for the design of system, PHP: Hypertext Pre-processor (PHP) is a server-side scripting language that used for web development and also used as a general-purpose programming language.  For the query, we used MySQL Front a client for Windows that allows for the management, to manage a local or remote Database through a client interface.  Since we consider PHP-Nuke to be more appropriate and flexible tool for this task, we would like to focus our attention a little on a functionality of MySQLFront.  That is the ability to load, import and export Databases of great dimensions without losing data or getting errors.  Also we used Google Chrome as the browser and Intranet for the connection only within the organization.

Cloud Based Customer Satisfaction Survey will be used for the replaced of manual process in the institution.  The system will work, first, the user (staff, faculty and student) will register and give all the data being required, secondly, user will attempt to log-in by using their Username/Password, if it is valid, the user can proceed with the next task.  In the third process, user will evaluate the Services with the corresponding questionnaire.  The user cannot view the result, only the Services can view the result in order for them to know on what aspect of their service’s needs to be improved and the Research and Development Office will tabulate the overall ratings and they are also the distributor to give the result in every Services.

System Features of Cloud Based Satisfaction Survey

Administrator

  • AdminInfo (id, fullname, designation, contact, picture)
  • ManageRegistration (regid, schoolid, name, contact, department, type(student, faculty, staff, visitor), status (active, inactive))
  • QuestionCategory (catid, categoryname(Library, Instruction, etc))
  • ManageSurveyQuestion (surveyid, categoryid, question)
  • Manage Department (deptid, department name)
  • ManageSurveyResult (id, surveyid, rating, regid, departmentid)

System Reports

  • Get the mean of result per Category
  • Get the Overall Mean

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