Multi-branch Travel Agency and Booking System PHP and Bootstrap Script

Multi-branch Travel Agency and Booking System PHP and Bootstrap Script

Abstract 

Ever since the spread of the Corona Virus Disease 2019, there has been a significant loss in the tourism industry. Tourist destinations are prohibited from opening, and travel restriction is also tight. These are preventive measures to avoid the spread of contagious diseases. However, as the countries are slowly starting to reopen the tourist industry, travel-related businesses are challenged to adapt ways to operate their business in a safe and convenient way for their clients. Conventionally, travel agencies use both manually and with the aid of technology. The clients can walk into the travel agency office for inquiries about travel packages, or they can visit online platforms of the travel agencies to browse. This method is helpful, but this limits the clients to explore a lot of choices of what tour packages they will avail and where they will book their travel. For the business side also, this will limit them to market their business to a broader scope of clients, especially now that we are experiencing the COVID-19 outbreak. Inlined with this, the researchers aimed to develop an Online platform that will serve as a centralized platform for multiple travel agencies to operate and transact with clients. A different branch of travel agencies can register in the system, electronically offer their tour packages, and allow clients to book online, which is easier, faster, convenient, and safe. With the online platform, the clients also can browse to more than one travel agency to look for tour packages that will satisfy them for their travel and book it electronically. The researchers aimed to ease up and simplify travel agency business operations considering the convenience of their clients as well as their business growth. The researchers will develop the project using the Software Development Life Cycle (SDLC) Technique to ensure a complete and well functioning system. The target users of the system are travel agencies and their clients.

Introduction of the Study

The usage of technology empowers businesses to operate even beyond certain circumstances like the COVID-19 pandemic. The capstone project, entitled “Multi-Branch Travel Agency and Booking System,” is designed as a centralized platform wherein multiple travel agency branches are registered to ease and simplify inquiries and booking of travels and tour packages by clients. The said project will allow travel agencies to operate a business in an easy, fast manner considering the convenience and safety of their clients. The system will enable travel agencies and their clients to have a seamless online transaction.

Before the outbreak of the COVID-19 pandemic, travel agencies operated and transacted with their clients inside their offices. The clients would personally visit the office for inquiries and bookings, which is time-consuming and requires them to put in so much effort. However, as the pandemic strikes, some physical interaction restrictions are put in action to mitigate the spread of infectious diseases. The pandemic has dramatically challenged the tourism industry and businesses under this category, such as travel and booking agencies. The pandemic impedes their business operation, making them suffer from monetary loss since the company can’t operate the same way as before. At present, tourism is slowly reviving its operation with the authority given by the government. They can now operate but should still adhere to the health protocols for the safety of their clients. Travel agencies are currently looking for an innovative technology that can empower them to effectively operate and render safe and efficient service to their clients.

Proposed Solution 

To resolve the concerns mentioned earlier, the researchers of the study proposed the development of the “Multi-branch Travel Agency and Booking System.” The researchers will design the project using PHP and Bootstrap Script. The proposed system is designed to streamline travel agency business operations and transactions to clients electronically. It is a centralized platform that will allow different branches of travel agencies to operate digitally. They can post and market their tour packages and services on the platform enabling them to reach a broader scope of customers on the client’s side. It will be easier. Faster, safer, and convenient for them to inquire about tour packages and book them. They can register in the system as client users, giving them the privilege of browsing different travel agency branches and looking for tour packages that will satisfy their travel needs. The proposed system will significantly enhance the travel agency’s business efficiency and overall customer experience.

Objectives of the Study

General Objective-the main goal of the researchers is to design, develop and implement a centralized platform to streamline business transactions and operations of different travel agencies.

The researchers specifically aim to:

1. To empower various travel agencies to operate using innovative technology.
2. To streamline the business operation of travel agencies, specifically tour packages marketing and booking system.
3. To introduce an easier, faster, and safer environment to streamline transactions between travel agencies and their clients.
4. To give clients more choices of travel agencies with just a few clicks and without investing too much time and effort.
5. To evaluate the system in terms of user acceptability, efficiency, productivity, quality, portability, and reliability.

Scope of the Study

This project focus on the development process of the Multi-branch Travel Agency and Booking System in PHP and Bootstrap Script. The system is limited to allowing different travel agencies to electronically market their tour packages and services and offer an online booking system. The development of the project will ease up and simplify business operations and transactions of various travel agencies in a centralized platform. The researchers will gather a sample size of travel agency’s managers and staff and their clients to participate as respondents of the study.

Significance of the Study

The success of this capstone project is deemed beneficial to the following:

Travel Agencies. The success of the study will directly benefit them. They can now efficiently operate in an easy, fast and safer environment. They can continue their business even amid the pandemic. The system will help them increase business efficiency and overall customer experience.

Clients. The project will help them inquire about tour packages and book travels without visiting travel agency offices and spend valuable time and effort. They can instead register in the system and browse conveniently and safely for tour packages and book travels.

Researchers. The success of the project will further enhance their skills and knowledge as researchers.

Future Researchers. The project can serve as their reference for future updates of the system or in their pursuit of developing the same project.

Development Tools

The capstone project, “Multi-branch Travel Agency and Booking System,” is designed to automate and streamline business operations and transactions of different travel agencies. The system will allow seamless transactions between travel agencies and their clients.

This blog post will provide you with an idea on what are the forms to be included in a Multi-branch Travel Agency and Booking System. PHP and Bootstrap were used to develop the said template.

On request, documentation for the project can be made available (chapters 1 to 5). Please do not hesitate to contact us if you require the whole project documents.

Project Highlights

The Multi-branch Travel Agency and Booking System will allow clients to inquire about tour packages and book conveniently travels with travel agencies. The system is designed to be a market for travel agencies to reach a broader range of clients.

Advantages of the Multi-branch Travel Agency and Booking System can be classified into the following:

1. The business process is far more straightforward to navigate – records administration, billing transactions, and report production are all lot simpler to do.
2. Records Management is a database system that makes the records electronic, safe, reliable, and fast.
3. Report Generation – the system can provide real-time reports on billing expenses.

How the System Works 

This section of the research paper will discuss the features and functions of the system. The researchers will discuss the forms, modules, and user interface of the Multi-branch Travel Agency and Booking System.

Front-end – the front-end of the system will allow the users to interact and access the features of the system.

The screenshot below is the interface of the system’s front-end. Visit our Facebook page and YouTube Channel for the complete screenshots.

Login Form with Captcha – the users will use this form to log in to the system. The researchers will input the correct combination of their username and password to access the features and records in the system.

Shown below is the design of the Login Form with Captcha. Visit our Facebook page and YouTube Channel for the complete screenshots.

Admin Account

Admin Dashboard – admin dashboard serves as the main page of the system’s administrator. The dashboard displays major records that require the admin to manage as well as the entire system.

The dashboard mainly displays the following information:

• Registered Travel Agency Office
• Total Tour Packages
• Total Booking
• Total Commission

The image shown below is the design of the Administrator’s Dashboard.

Customer Information – this module will allow the admin to add, edit, update or delete customers’ information in the system. The admin can manage the information of the registered customers.

The following information will be encoded for the customer’s information:

• Customer Name
• Complete Address
• Email Address
• Contact Number
• Proof of Identity
• Username
• Password
• Account Status

The image shown below is the layout of the Customer’s Information module.

Travel Agency Office – this module will let the administrator manage the details of the travel agency offices registered in the system. The admin can add, edit, update or delete information of the travel agency office.

The following information of the travel agency will be encoded in the system:

• Agency Name
• Company Description
• Office Address
• Contact Numbers
• Business License
• Official Logo
• Facebook Page
• Username
• Password
• Account Status

The image shown below is the layout of the Travel Agency Office module.

Tour Package – this page displays the list of the tour packages offered by the travel agencies. The admin will manage the details of the tour packages.

The following information will be encoded and managed by the admin:

• Offered by (Agency Name)
• Tour Package Name
• Description
• Amount
• Date
• Status – available, fully booked

Shown below is the Tour Package page design. Visit our Facebook page and YouTube Channel for the complete screenshots.

Total Bookings – this module will allow the admin to view and manage the travel agencies’ full bookings.

The following information will be reflected in the list of the Total Bookings:

• Agency
• Tour Package
• Customer Name
• Total Amount
• Payment Status – pending, canceled, completed

The image displayed below is the Total Booking module layout. Visit our Facebook page and YouTube Channel for the complete screenshots.

Commission Settings – this page will allow the admin to update the commission settings in the system. The admin will set the commission percentage that will be earned by travel agencies.

• Commission Percentage

Shown below is the design of the Commission Settings page.

Booking Reports – this page displays the booking reports of every travel agency registered in the system. The bookint report will be presented using a table and graph.

Image shown below is the design of the Booking Report page.

Commission Report – this page displays the commission report made using the system by month. The report will be presented using a table and graph.

The interface displayed below is the design of the Commission Report page.

Admin Account – this module will allow management of the admin account in the system.

The following information will be encoded for the administrator’s account:

• Complete Name
• Email Address
• Username
• Password

Shown below is the design of the Admin Account module. Visit our Facebook page and YouTube Channel for the complete screenshots.

Profile- this form will allow the administrator to manage their profile in the system.

The following information will be encoded for the administrator’s profile:

• Agency Name
• Company Description
• Office Address
• Contact Numbers
• Business License
• Official Logo
• Facebook Page
• Username
• Password
• Account Status

The image shown below is the design of the Profile form. Visit our Facebook page and YouTube Channel for the complete screenshots.

Travel Agency Office Account

Dashboard – This dashboard serves as the main page of the Travel Agency Office account user. When the travel agency office account logs in to the system, the user will land on this page where major records are displayed.

The dashboard mainly displays the following information:

• Total Tour Packages
• Total Booking
• Total Income

Shown below is the layout of the Travel Agency Office Account’s Dashboard.

Tour Package –  this module will allow the travel agency office account used to add, edit, update or delete details of tour packages they offer to the customers.

The following information will be encoded for the tour package:

• Tour Package Name
• Description
• Amount
• Date
• Status – available, fully booked

The image shown below is the design of the Tour Package module.

Total Bookings – this page will allow the travel agency office account used to view and manage the total number of bookings made by the clients in their agency.

The following information will be encoded for the total bookings:

• Agency
• Tour Package
• Customer Name
• Total Amount
• Payment Status – pending, canceled, completed

Displayed below is the layout of the Total Bookings page.

Income Report – this feature displays the income report of the travel agency by month. The income report will be presented using a table and graph.

The image shown below is the design of the Income Report page.

Income by Tour Package –  this page displays the income report by a tour package. The income statement will be displayed in the form of a table and a graph.

Shown below is the user interface of the Income by Tour Package page.

Customer Account

Dashboard – The customer dashboard serves as the main page of the customer users. The dashboard will be displayed when the customer logs in to the system.

The dashboard mainly displays the following information:

• My Bookings
• Number of Tour Agency
• Number of Tour Packages

The image shown below is the design of the Customer’s Dashboard.

List of Tour Packages – this page will allow the customers to view the tour packages that different travel agencies offer.

The following information will be visible in the List of Tour Packages:

• Offered by (Agency Name)
• Tour Package Name
• Description
• Amount
• Date
• Status – available, fully booked
• Reserve Button

Shown below is the form layout of the List of Tour Packages page.

List of Bookings – this module will allow the customer to view and manage the list of bookings they made.

The following pieces of information are reflected in the List of Bookings:

• Booking Code
• Agency
• Tour Package
• Customer Name
• Total Amount
• Payment Status – pending, canceled, completed

The image shown below is the module design of the List of Bookings.

Payment Manager – this module will allow the customers to manage their payments for the tour packages they book.

The following information will be encoded for the payment:

• Booking Code
• Payment Type – GCash, Bank Transfer
• Payment Date
• Remarks
• Upload Proof of Payment

Shown below is the design of the Payment Manager module.

Profile – this module will allow the customer users to manage their profile in the system.

In order to create their profile, the following information will be stored in the database:

• Customer Name
• Complete Address
• Email Address
• Contact Number
• Proof of Identity
• Username
• Password

The image shown below is the design of the Profile module. Visit our Facebook page and YouTube Channel for the complete screenshots.

Conclusion

The travel agency is where travelers or tourists associate with for their travels. Travel agencies offer tour packages that the clients may avail themselves of and pay for it for their travels. The researchers conducted this research project to assess the challenges faced by travel agencies before and during the pandemic outbreak. The study reveals that travel agencies faced tough challenges operating their business and transacting with their clients due to some restrictions. With this, the researchers developed a centralized platform to be used by various travel agencies to market tour packages and travel booking systems.

The study’s findings revealed that the designed system met the demands and requirements of the intended users and respondents. The result reveals that the respondents rated the system satisfactorily in user acceptability, efficiency, quality, productivity, portability, and reliability. It is an effective platform to let travel agencies continue to operate and give their clients a safe environment for transactions.

Recommendations 

The significant result of the study prompted the researchers to recommend the implementation of the developed system. The system comes highly recommended because of the efficiency and dependability that it may provide to the intended end-users of the system. The researchers highlight the advantages of the system that can be generated to the users. Also, the target end-users should familiarize the features and functions of the system to use it properly.

The researchers mainly recommend that travel agencies register in the system to help them operate efficiently, provide satisfying customer service, and gain more revenues. The clients also are suggested to write in the system to conveniently browse, inquire, and book for travel and tour packages. The implementation of the system will make Travel Agency and Booking System easy, fast, safe, and convenient.

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