# Customers

Total customers
3,240
Active borrowers
1,120
Pawn‑only
640
Any past‑due
92

##### Customer directory

Search
Branch
Risk band
Bulk actions on selected customers

| Customer | Branch | Products | Active loans | Pawn tickets | Risk band | Status | Actions
--- | --- | --- | --- | --- | --- | --- | --- | ---
| Maria Cruz C‑10021 | Makati | Cash loan | 1 | 0 | Low | Active |
| Juan Reyes C‑10045 | Cebu | Pawning | 0 | 2 | High | Watch |
| Ana Lim C‑10087 | Davao | Cash loan Pawning | 1 | 1 | Medium | Active |

##### Add customer

Name
Customer ID
Branch
Notes

##### Edit customer

Name
Customer ID
Branch
Notes Preferred SMS contact; pays on time.

##### Customer profile

Maria Cruz · C‑10021

Branch Makati · Products: cash loan

Active loans: 1 · Pawn tickets: 0

Low risk

AI customer profile (sample)

- Consistently pays on or before due date.
- Income and ticket size are stable; no recent limit increases.

Candidate for soft cross‑sell or loyalty programs.

##### AI customer summary (sample)

Example explanation for a medium‑risk customer. Wire this to your AI per customer when scores are available.

- 1 pawn ticket currently past due and 1 active loan with LTV near policy limit.
- Previously redeemed items on time, but last 2 months show slower payments.
- Branch pattern suggests higher‑than‑average overdue rate for similar profiles.

Consider proactive reminders and a follow‑up call from branch staff.