Service dashboard

Agriculture consultancy · sample data
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Open advisory tickets

42

7 high‑priority

Farmers served

186

+18 vs. last week

Consultations today

37

Across all channels

Avg calls per agent

14

balanced

Tickets needing visit

11

prioritize routes

Self‑service via KB

39%

Tickets resolved with articles

Field visits today

9

3 pending confirmation

Avg resolution time

1.8d

improving
Advisory queue
Sample data
Ticket Farmer / crop Channel Age Priority
AG‑1021
Rice · yellowing		 Dela Cruz · Region 2 Call center 2d High
AG‑1028
Corn · pest damage		 Santos · Region 3 Field visit 1d Normal
AG‑1032
Vegetables · irrigation		 Flores · Region 4A WhatsApp 5h Low
AI service summary (sample)

Narrative placeholder for an AI model that consumes tickets and farmer data.

  • Most tickets relate to nutrient management and pest issues in rice and corn.
  • Field visits are concentrated in two regions; remote advice covers the rest.
  • Knowledge base articles could answer ~40% of low‑priority tickets.

Use future AI and knowledge base pages to suggest responses and training content for agents.

Topics mix

Placeholder for a chart of advisory topics.

  • Pests & diseases: 38% of tickets.
  • Nutrients & soil: 29%.
  • Irrigation & water: 18%.
  • Market & price info: 15%.
Channel performance

See how different channels perform (for charts later).

  • Call center: 52% of tickets; fastest first response.
  • Field visits: 21%; highest farmer satisfaction.
  • WhatsApp / SMS: 27%; growing share in younger farmers.