# Quality & governance

##### Audit trail (UI only)

Sample recent changes across tickets and recommendations.

When | User | Item | Change
--- | --- | --- | ---
Today · 09:14 | agronomist01 | Ticket AG‑1021 | Updated recommendation; added follow‑up call.
Today · 08:43 | supervisor | Playbook: Rice nutrient check | Published v1.2; archived v1.1.
Yesterday · 16:05 | agent03 | Ticket AG‑1028 | Changed priority from normal to high.

##### Approval workflows (UI only)

Tickets or recommendations waiting for senior agronomist sign‑off.

- Ticket AG‑1040 · Rice pesticide program · Waiting supervisor approval.
- Ticket AG‑1043 · New fertilizer mix recommendation · Needs second review.
- Playbook “High‑risk pesticide scripts” · Draft ready for policy team.

##### AI coaching center (sample)

Static examples of how AI might coach agents on quality.

- Agent03 · Ticket AG‑1021 · Missed 2 recommended follow‑up questions.
- Agent07 · Ticket AG‑0998 · Call duration longer than typical; consider a shorter script.
- Team North recap · Good use of KB, but few notes recorded from field visits.

##### Early‑warning dashboard (sample)

Placeholder for spikes or patterns that need attention.

- Unusual rise in pest‑related tickets in Region 3 over the last 3 days.
- More repeat calls about the same nutrient issue in corn, Region 2.
- Field visit cancellations slightly above average in Region 4A.