# Knowledge operations

##### Playbooks & call scripts (UI only)

Playbook | Topic | Version | Last updated
--- | --- | --- | ---
Rice nutrient check – first call | Nutrients · Rice | v1.2 | 5 days ago
Corn pest escalation script | Pests · Corn | v0.9 | 2 weeks ago

Agents would open a playbook while on a call or visit; here we’re just showing the library layout.

##### Content feedback (UI only)

Article / playbook | Helpful | Not helpful
--- | --- | ---
Diagnosing nitrogen deficiency in rice | 42 | 3
Basic drip irrigation scheduling | 18 | 6

In a real build, this would gather thumbs‑up/down from agents and maybe from farmers.

##### “Articles to improve” queue

- Nitrogen deficiency in rice · Add more visuals for SMS/WhatsApp.
- Corn pest identification · Confusing for new agents; simplify steps.
- Market price FAQ · Outdated examples; update for current season.

##### Training modules (UI only)

- Intro to nutrient diagnostics · 4 lessons · 25 min total.
- Handling climate‑sensitive queries · 3 lessons · 20 min.
- Using KB & AI assistants during calls · 3 lessons · 15 min.

Simple placeholders for how you might organize training content within the console.

##### New playbook

Title
Crop
Topic
Version
Script outline