# Service & advisory reports

Period
Region
Channel

##### 1. Volume & resolution summary

Tickets created

### 268

Advisory tickets opened in the selected period.

Tickets resolved

### 231

Resolution rate 86.2%

Avg resolution time

### 2.1d

0.4d faster vs. previous period

Farmers served

### 192

Unique farmers with at least one ticket.

##### 2. Tickets by crop and topic

##### Tickets by crop and topic

Crop | Topic | Tickets | High priority | Avg resolution time
--- | --- | --- | --- | ---
Rice | Nutrients | 72 | 18 | 1.9d
Rice | Pests | 38 | 9 | 2.4d
Corn | Pests | 46 | 11 | 2.3d
Vegetables | Irrigation | 29 | 4 | 1.7d
All | Market & price | 24 | 3 | 1.3d

##### 3. Tickets by channel

##### Tickets by channel

Channel | Tickets | Avg resolution time | Share
--- | --- | --- | ---
Call center | 142 | 1.8d | 53%
Field visit | 61 | 2.9d | 23%
WhatsApp / SMS | 65 | 1.6d | 24%

##### 4. Service levels by region

##### Service levels by region

Region | Tickets | Resolved within SLA | On‑time %
--- | --- | --- | ---
Region 1 | 58 | 51 | 87.9%
Region 2 | 82 | 68 | 82.9%
Region 3 | 64 | 57 | 89.1%
Region 4A | 64 | 55 | 85.9%

##### Farmer engagement & repeat activity

Segment | Farmers | Tickets per farmer | Follow‑up rate
--- | --- | --- | ---
New farmers (< 6 months) | 64 | 1.3 | 32%
Established farmers | 98 | 2.1 | 47%
High‑touch (3+ tickets) | 30 | 3.8 | 61%

##### 5. AI & knowledge base usage

##### AI & KB usage summary

Measure | Value
--- | ---
Tickets with AI suggestions shown | 182
Tickets where KB article was opened | 136
Tickets where AI suggestion was used as is | 106
Tickets where AI suggestion was edited | 38

All values above are sample, static numbers for UI demonstration only.