Monthly Archives: April 2017

Complaints Handling with Evaluation System and Decision Support System

Complaints Handling with Evaluation System and Decision Support System

Complaints Handling with Evaluation System and Decision Support System

Problem

The main problem of the school is that they are still using the manual process of suggestion/complaint box which is very time consuming. The manual process is very difficult to track files of pending and implemented suggestions because they will have to check and read all stored files manually. Summarizing, sorting and analyzing of suggestions takes more time and sometimes they have problem reading suggestions because of the student’s handwriting.